Privacy Policy

This Privacy Policy explains how Aether Infrastructure Pty Ltd trading as Aether Installations collects, uses, stores and protects personal information when customers contact us, request a quote, use our website, or engage our EV charging infrastructure services.

1. Information We Collect

We may collect personal information including your name, phone number, email address, property address, vehicle details, enquiry details, photos of your switchboard or proposed charger location, and any other information you provide when requesting a quote or engaging our services.

2. How We Collect Information

We collect information when you submit a website form, contact us by phone, email, WhatsApp, social media, or provide information during the quoting, assessment or installation process.

3. Why We Collect Information

We collect personal information to respond to enquiries, assess installation requirements, prepare quotes, coordinate site assessments, schedule work, manage project delivery, issue invoices, maintain records, and communicate with customers.

4. Sharing Information

We may share relevant information with licensed electrical contractors, suppliers, project partners, software providers, insurers, accountants or other service providers where required to deliver our services, manage compliance, or operate the business.

5. Website Analytics and Cookies

Our website may use cookies, analytics tools and tracking technologies to understand website traffic, improve user experience and measure marketing performance.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

7. Access and Correction

You may contact us to request access to, or correction of, personal information we hold about you.

8. Contact

For privacy-related enquiries, contact Aether Installations at:
james@aetherinstallations.com.au
0434 171 611

9. Business Details

Aether Installations is operated by Aether Infrastructure Pty Ltd
ABN: 34 697 256 947